About Universal Care Services
Providing Home Care Since 2003
Universal Care Services was founded in 2003 as one of the leading healthcare providers in the West Midlands. In 2005, the company expanded to Warwickshire. The progressive growth of the company was as a result of our good service and referrals we received from our service users and friends. By 2011, however, Universal Care Services expanded further to Coventry and some part of East Midlands.
High-Quality Care and Support
Universal Care Services provides flexible, person-centred support services to allow individuals to live a dignified, independent life tailored to their needs and aspirations. We are committed to improving the well-being and quality of life for the service users we support. Our services are based on choice and control, personalisation and being a part of the community. Our services are based on sound principles – we ensure our care and support focuses on your overall well-being and allows you to live with dignity. We are fully registered with the Care Quality Commission (CQC) and a member of the United Kingdom Home Care Association (UKHCA).
Our People
Quality care to us is determined by the excellence of our care staff who are at the frontline of our service. These care staff are selected and trained to meet your needs. We have experienced Enabling support staff that will provide companionship and help you to regain your independence in your own home. We have vacancies across the Midlands, so if you are looking to make a difference in people’s lives we may have a job in your area. Click here to find current vacancies or contact our recruitment team on 024 7637 1197 or email recruitment@universalcareservices.co.uk.
Our Mission
You deserve to live the best quality life in your own home environment, regardless of your health condition, gender or age. We understand the expectations of elderly people and would provide them with best quality care to be able to live independently and comfortable in their various homes.
Our Objectives
To excel in the provision of quality and personalised care.
Universal Care Services were acquired in 2017 by Clece Care Services, who also share the same values as we do and with broader expertise in the health sector. This move was to better position Universal Care Services as the leading healthcare providers in the entire Midlands.
Our Core Principles
Respect
Promoting respect for, and the dignity of, people to whom we provide any type of social care.
Transparency
Transparency and legal compliance in the management of our activities and services.
Confidentiality
Ensuring the confidentiality of our clients’ and users’ personal data.
Empower
Teamwork, professionalism and motivation, which mean that we improve every day.
Safety
Ensuring the Health and Safety of our Workers.
Environment
Encouraging respect for, and the preservation of, the environment.
Efficiency
Contribute to provide an efficient service while monitoring a high level of quality and managed budget.
